Computerworld - August 8, 2005

In the Dark; Managing IT Workers on the Night Shift Raises Unique Challenges

“Resolving thorny technical problems without the help of supervisors can be another source of stress.

“‘You can't just know what to fix. You have to know why it works and how to apply it to different situations,’ explains Rishi Maharaj, a help desk technician on the 4 p.m.-to-midnight shift at Willow CSN Inc., a Miramar, Fla.-based company that provides virtual call center services.”