Charlotte Observer - June 3, 2005

Stay Home, Talk, Get Paid

“As Charlotte continues to grow as a call-center hub, the city is starting to see a twist in this type of customer service -- home-shoring.

“Also known as home-sourcing or onshoring, home-shoring is a system that allows companies to route customer service calls to agents working from their homes.

“Florida-based Willow CSN Inc. plans to bring that concept -- and a few hundred jobs -- to Charlotte this year.

“CEO and President Basil Bennett said Willow decided to come to Charlotte based on demand from people interested in working for the company.

“…’You don't have to send this work offshore,’ he said. ‘There are very talented people here in the U.S. who are willing to work for a reasonable price.’”