The Boston Globe - February 19, 2005

Need Customer Service? Just Call Home

“Willow CSN agents receive $13 to $14 per hour or more, depending on the hours. Compensation is based on the number of calls a contractor answers correctly in a certain period of time.

“Esther DeJesus, 41, of Orlando, Fla., began working for Willow CSN a year ago. She says she answers calls for Office Depot and two other firms four days a week and some weekends, earning $1,300 to $1,500 every two weeks. She pays $37.50 per month to access the Willow CSN 24-7 computer support desk.”