Reuters - February 9, 2005

U.S. Companies Move Call Center Work to the Home

“People who reach Esther DeJesus when they call Office Depot’s customer service center have no idea that she's sitting at home in a room decorated with pictures of Garfield and Betty Boop. The Orlando, Florida, resident, who works on the retailer's account for call center contractor Willow CSN, is one of a new breed of customer service representative.”