After everyone is back from a busy day and the house is full, the family eats together and then Sarah tucks the kids into bed while Michael straightens up the house.  At 8PM, Sarah has scheduled a one-on-one coaching session with her retail account mentor to review her performance and listen to a few of her recorded calls together and discuss some performance enhancement techniques. She is excited to be in the top 30% of all Arise Certified Professionals servicing the retailer for customer satisfaction and handle time, and she is eager to have her mentor share tips and techniques on how to move into the top 20%, allowing her Virtual Services Corporation to earn more and qualify for bonuses.